Frequently Asked Questions – FAQs

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Frequently Asked Questions

Purchasing & Downloading

Finding the right items

I’ve made great efforts in making the website intuitive and navigable. The search forms are very powerful. The more descriptive you are with your terms, the more likely you are to find the perfect items for your project.

That said, if you are unable to locate an image you need, contact me — we will discuss details and I will create it for you. Much of my work was originally created as a custom request, so I am proficient in communicating and custom creating a work of art or video.

How do I purchase an item?

Add to cart

  1. From an item’s page, click the size button corresponding to your desired image size: Small (500 pixels), Medium (1000 pixels), Large (1500 pixels), X-Large (3000 pixels).
  2. Click the large Add to Cart button.
  3. Click “Checkout” in the cart icon in the top-right menu or on the Cart page.

Checkout

  1. If you have an Eyeillustrations ID but are not logged in, please sign in with your Eyeillustrations ID and then choose your payment mode and “Place Order”.
  2. If you’re already logged in to Eyeillustrations with your ID, you can simply scroll down to the payment options, choose your payment mode and “Place Order”.
  3. If you don’t have an Eyeillustrations ID, please follow the process to create one and then choose your payment mode and “Place Order”.
Will my purchased items contain the watermark?

Images/Illustrations:  No. The watermark you see online is only there to discourage the unlicensed and unlawful use of my work. When you purchase an image, you will receive the image with no (visible) copyright identification marks. Most images will contain an imperceptible identifier within its pixels (even after modification). This invisible ID helps me to identify genuine vs. misuses of my copyrighted work.

Videos:  Yes. There will be a small, very subtle, semi-transparent watermark logo in the bottom-right portion of the videos. This watermark must remain intact and unobscured.

Can I try an image or video before purchasing it?

Yes. To get an image for trial use, you can right-click and save an image to your computer. That image can be temporarily used for your design mockups, client approvals, temporary layouts or in-house project discussions. Using a saved image in this way and actually purchasing an image for your final projects are two very different things. Understanding the difference between these usages is important as it has implications for the license you are granted.

Trial image: can be used for temporary, non-commercial purposes. The watermarks may not be removed. A trial image may not be publicly published or used in a final project.

Licensed image: can be used for commercial usage within the broad scope of the license agreement.

How do I download my items and how long does it take?

You will receive an email with a link that will automatically download your item file(s). Depending on what device you’re using, the file will either be downloaded to your computer’s designated “Downloads” location, or your phone/tablet’s screen (long-click and save), or your phone/tablet’s “Files” location.

Immediate: Upon submission of your payment, you will be immediately redirected to a page that contains your download link(s). Most browsers support this method. Some VPNs and ISP/network security configurations do not support this, so look for an email.

Email: Within a few minutes, you will receive a receipt for your purchase. That receipt will contain a download link for every item you licensed.

If you have any trouble at all, contact me and I’ll send you the files via email or Dropbox link.

What type of digital file will I receive?

Images: The file you receive will be a high-quality (lowest-compression) .jpg file. This file is compatible with virtually all browsers and editing apps. JPG files are bitmap – not vector (I do not license vector files). This means that the image cannot be enlarged without visibly reducing its quality. This ensures best app compatibility and that you use the image at the size you purchased, so please carefully consider your final usage scenario before deciding which image size to purchase.

If the image you desire contains artwork on a background, and you need it separated from those background pixels, please contact me to discuss delivery in background-separated .png format.

Videos: Your video will download in Full HD format (1920 x 1080p), 24FPS, .mp4 format. Codec: Advanced Video Coding (AVC), also referred to as H.264 or MPEG-4, is a video compression standard that is by far the most commonly used format for the distribution of video content (used by 91+% of the video industry, as of 2022).

Is my purchase guaranteed?

The item you license is guaranteed to be a high-quality representation to the image/video you see and purchase from the web page.

Eyeillustrations warrants the image(s) and videos to be free from defects in material and workmanship for 30 days from delivery. Eyeillustrations makes no other warranty, either expressed or implied, of merchantability, technical, medical or anatomical accuracy, fitness for any particular use or compatibility with any computer, television or other kind of equipment.

Who can use the items I license?

The rights granted to you are non-transferable and non-sublicensable, meaning that you cannot transfer or sublicense them to anyone else. There are two exceptions:

Employer or client. If you are purchasing on behalf of your employer or client, then your employer or client may use the content within the scope of the license. In that case, you represent and warrant that you have full legal authority to bind your employer or client to the terms of this agreement. If you do not have that authority, then your employer or client should not use the content.

Subcontractors. You may allow subcontractors (for example, your printer or mailing house) or distributors to use, on your behalf, your licensed items in any production or distribution process related to your final project or end-use. These subcontractors and distributors may not use the content for any other purpose.

What payment options do I have?

Credit cards: Visa, Mastercard, AmEx, Discover.

Online payments: PayPal

Do I need an Eyeillustrations account to purchase items?

No. You can check out as a “guest”. However, having an Eyeillustrations account has many advantages, including:

  • Forever account access
  • Future access to your purchased items, account details, invoices, subscriptions and communications
  • Payment method saving
  • Email promotions and announcements
How many times can I download a purchased file?

Twice! When you download your item, make sure you save it to a safe place. There is one extra download instance, in case you lose the image or need it in the future. After two downloads, the ability to download expires.

You may not share the download link nor publish it anywhere online. The download limitation curtails unlimited sharing.

Will I receive a physical item?

No. You will receive a link to download a digital file representing the media you licensed. Unless specifically arranged, no physical items or materials are exchanged in our transactions.

Why do images look different in a browser than in my editing app?

The color is rendered differently in a browser than in editing apps, like Photoshop.

Make sure that you are working in RGB and not in CYMK or another color space.

Check what color profile your editing app (like Photoshop) is using. It should be using Adobe RGB 1998 or sRGB IEC61966-2.1, which are considered a standard for most PC monitors. If it’s set to the “North America General Purpose 2” or “North America Web/Internet,” it should work fine.

Adjust the brightness and contrast on your monitor, it displays color differently.

Images can look different in a browser when the browser is not color managed. Try using Firefox and turning on Color Management, as describe here: https://developer.mozilla.org/en-US/docs/Mozilla/Firefox/Releases/3.5/ICC_color_correction_in_Firefox

Do you offer volume discounts?

Yes! I will always accommodate discounts for high-volume needs. I have eye care groups using hundreds of images and videos. Those licenses were negotiated to affordable and equitable volume price points. Contact me if you need volume discounting.

Supported browsers

To give you the best user experience, Eyeillustrations has been built using the latest web technology. For the site to work properly, we recommend allowing cookies and using the latest version of Google Chrome, Mozilla Firefox, Microsoft Edge, or Apple Safari.

Are there any seat/user license restrictions?

Yes. The standard license or subscription is for a single user. The seat/user restrictions refer to the raw media file, not the end project or use. This means that you may share the files within your single legal entity, but the content may only be available to one person at any one time. Example: you cannot place the files on your office’s network server to be accessed and used by everyone in the office.

Do you offer a discount for frequent buyers and vendors?

If you are frequently purchasing licenses on behalf of your clients, contact me and we can discuss a “premium” account setup for you. You can offer YOUR clients “partnership” discounts that they will benefit from because they use YOU for their designer or art buyer.

What are Collections?

Collections are curated images that represent a specific sub-specialty in eye care. For example, the “Retina Collection” will contain a balanced mix of some eye anatomy, vitreoretinal diseases & conditions and some vitreoretinal surgery illustrations.

Collections are highly discounted and therefore cannot be customized. What you see is what you get. Collections are a great way to save on large amounts of images that match your particular interest. They are perfect “packages” for eye specialties needing images for brochures, websites, or handouts.

License & Usage

What is a license?

A license is your legal gateway to using my images and videos in the correct manner and places.

All items downloaded from Eyeillustrations.com are licensed under one, royalty free commercial license. The license is designed to give you the rights to use the item in a broad variety of projects, including those of a commercial nature.

The license agreement is a legal document and the purchaser (licensee) is bound by the agreement verbiage in the license.

How long can I use my purchased items?

Forever! As long as your usage falls within the scope of your license, the items you purchased can be used as long as you need them.

Can I post my licensed videos on YouTube?

You can post the videos to your YouTube channel and embed them on your website. However, the YouTube visibility setting must be set to “unlisted” rather than “public” or “private”. See your YouTube channel video settings (under “visibility”) for more information.

Where can I read the licensing terms?

Here is a link to the general license agreement.

Will my purchased items contain the watermark?

Images/Illustrations:  No. The watermark you see online is only there to discourage the unlicensed and unlawful use of my work. When you purchase an image, you will receive the image with no (visible) copyright identification marks. Most images will contain an imperceptible identifier within its pixels (even after modification). This invisible ID helps me to identify genuine vs. misuses of my copyrighted work.

Videos:  Yes. There will be a small, very subtle, semi-transparent watermark logo in the bottom-right portion of the videos. This watermark must remain intact and unobscured.

Where can I use my purchased items?

Depending on which size image you license, you can display and/or print them on any of your online properties (website, social media, youtube…), in your printed projects (practice brochures, packaging, inserts, décor, legal…), in your PowerPoint lectures. Basically, you can use them anywhere, as long your usage falls within the scope of the license agreement.

Can I edit the items I purchase?

You are welcome to edit items provided that any such change does not alter the fundamental character of the image being used. Any edits or changes you make to the items shall not give rise to any ownership rights or claims, including copyright, on your part.

Note: your modifications must not violate or infringe on the intellectual property or other rights of any person or entity, nor place the author or the model in a bad light or depict them in any way that might be deemed offensive.

Who owns the artwork/files?

I do. Copyright © Mark A. Erickson. You are simply licensing usage of the items, you are not purchasing ownership or copyright of the work. I do not sell my copyrights.

What does royalty-free mean?

With a royalty-free item, the license fee is paid only once, and no additional payments are needed for additional uses. Royalty-free items are licensed for worldwide perpetual use and you may use them for commercial, promotional, advertising, or merchandising purposes.

Who can use the items I license?

The rights granted to you are non-transferable and non-sublicensable, meaning that you cannot transfer or sublicense them to anyone else. There are two exceptions:

Employer or client. If you are purchasing on behalf of your employer or client, then your employer or client may use the content within the scope of the license. In that case, you represent and warrant that you have full legal authority to bind your employer or client to the terms of this agreement. If you do not have that authority, then your employer or client should not use the content.

Subcontractors. You may allow subcontractors (for example, your printer or mailing house) or distributors to use, on your behalf, your licensed items in any production or distribution process related to your final project or end-use. These subcontractors and distributors may not use the content for any other purpose.

Is the item I purchase exclusively mine?

No. The copyright is not transferred to you – only the use of the file. Keep in mind, anyone can purchase and download items – this could include your competitors. I do not attempt to sort and limit purchases by geography and/or competitive markets.

Can I use an Eyeillustrations image as part of my company logo or brand?

No. You need to have complete ownership of the image you use for your company logo, since logos are intended to be registered and protected to prevent other companies or organizations from using the same image. Because Eyeillustrations only grants a right to use images and does not transfer the ownership, these images cannot be used in or as a logo.

Are the images and videos copyrighted?

U.S. copyright has been filed and granted on most of my work. Regardless, the Digital Millennium Copyright Act (DMCA) is an American law that criminalizes the unlawful use of copyrighted materials. In summary, the law states that copyright is granted on a digital file the moment it is created. This means the artist has a case for copyright violation if the work is illegally used, even if it hasn’t yet been registered with the copyright office.

Penalties can be quite stiff: The DMCA allows registered copyright owners to file a lawsuit in a federal district court. The federal court has the power to grant injunctions against the defendant to prevent future infringements. The defendant may have to pay actual damages up to $2,500 per violation, or statutory damages up to $25,000. The plaintiff may also recover any profits the defendant made from the infringement which can run to many thousands of dollars. Repeat offenders may face triple damages if they violate the DMCA within three years of a judgment. In one recent case, a photographer’s images were stolen and used on a health science company’s website. The judge awarded the photographer $1.6 million in damages.

Can I buy out your copyright?

No. I’m sorry, I do not sell or transfer copyrights to my work.

Can I extend the usage and license for the items I purchase?

If the General License Agreement falls short in providing the scope of usage you need, contact me to discuss your usage and how we can make it work for you.

What is a derivative image?

A derivative image is an altered version of an existing piece of art, or a composition that uses all or parts of an existing image. A derivative image is considered a completely different item and illustration than the original image it is based from. In terms of copyright however, a derivative image is considered a completely different copyrighted piece, as long as it is significantly different from the original base image.

What is not-for-profit usage?

Not-for-profit usage means that the media item is being used by a non-commercial entity to benefit a non-profit endeavor. I’ve donated my work hundreds of times. Other times, I’ll give 50% discounts, depending on the item’s final usage and exposure.

Common not-for-profit scenarios:

  • You run a non-profit foundation for the blind, or eye disease and you need an illustration for a presentation being given by that organization.
  • You write blog copy for a non-profit foundation and need supporting imagery for an article.
  • Brochure design images for a non-profit eye surgery provider – like Lions Club or a missions group.

Common misperceptions:

  • If you are an eye surgeon with a private, profiting ophthalmology practice and a YouTube channel, using my art and media in your videos in a stated effort to “help and educate low-income folks with cataracts” is not non-profit. It is benefiting your channel, which is benefiting your practice income.
  • If you sell eyeglasses and are raffling off an eye exam for a prize, the profits to be distributed to a local charity, that is for-profit usage because it is advertising for your profiting practice.
Are there any seat/user license restrictions?

Yes. The standard license or subscription is for a single user. The seat/user restrictions refer to the raw media file, not the end project or use. This means that you may share the files within your single legal entity, but the content may only be available to one person at any one time. Example: you cannot place the files on your office’s network server to be accessed and used by everyone in the office.

Videos / Animations FAQs

What is the file format of the videos?

All videos are distributed in .mp4 format (h.264, a very common video codec). Most videos are FullHD, meaning 1080p (1920p x 1080p). I do not offer 4K as of Spring, 2023.

Can I get our logo overlaid on a video?

Yes! Please contact me and describe the size and placement of your logo. I will send you a quick quote for the service. You must provide a high-quality logo file in at least 400-pixel size.

Are the videos streamed from somewhere or do I download them?

Once you purchase the license, a link to download the videos will be emailed to the email account you use in your order. A curation of download links to your purchased videos will also be available in your “My Account” page here at eyeillustrations.com. To play the files, you need to download them to your computer.

Can I post my licensed videos on YouTube?

You can post the videos to your YouTube channel and embed them on your website. However, the YouTube visibility setting must be set to “unlisted” rather than “public” or “private”. See your YouTube channel video settings (under “visibility”) for more information.

What are my restrictions when using the videos?

You may not sell, rent, lease or transfer the video. You may not sell a product with the video itself as the main product. You may not post any videos on-line in a downloadable higher resolution format than originally licensed and provided. You may not overwrite, overlay upon or obscure any watermarks or copyrights. See the license agreement for more details.

Can I post the videos to my website and social media?

Yes, included in your license, you are free to post the videos to your single practice or single company respective website or social media feed.

What types of videos does Eyeillustrations offer?

Full length eye care patient education videos and short explainer clips. All videos are distributed in .mp4 format (h.264, a very common video codec). Most videos will be FullHD, meaning 1080p (1920p x 1080p). I do not offer 4K as of summer, 2022.

What is the length of each video?

The videos range from 20-second clips to several minutes. Each video product can be previewed so you know what you’re getting!

How many devices can I put this on?

There is no device limit. However each license purchase allows for up to three physicians in your practice. For more than three physicians, additional licenses must be purchased.

What does my video license include?

You will receive a license allowing you to display the video on any of your online properties (website, social media, youtube…), in your PowerPoint lectures or practice locations. Basically, you can use them anywhere, as long your usage falls within the scope of the license agreement.

You may not post any part of a video on any electronic bulletin board, put videos online in a downloadable higher-resolution format than provided, or use the videos out of the scope of the “character” of the video, which is to educate and inform (i.e. your usage must not violate or infringe on the intellectual property or other rights of any person or entity, nor place the author or the model in a bad light or depict them in any way that might be deemed offensive).

Do the videos include closed captioning?

No, the videos do not include closed captioning.

Is the cost of the videos a one-time fee or do I have to pay a yearly subscription?

The video fees are subscription-based. If you don’t renew each year, you will lose access to the videos in your Account and must discontinue your usage.

How do I purchase bulk (10+) video licenses?

Contact me with details of your usage and quantity needs. I’ll get right back to you with a custom quote.

How can I use Eyeillustrations stock video?

Eye care practice waiting rooms and websites are the most popular uses. Many doctors and practices use them in their social media as well (YouTube channel, Instagram, Facebook).

The videos make great Powerpoint slides and are easy to embed.

Also, many folks use parts of the videos as explainers in their patient education projects and pharmaceutical presentations.

What is a video “Clip”?

Video “Clips” are short, informative videos that quickly explain an eye condition or procedure in a few seconds, rather than a full-length explainer video. Clips are very popular as presentation slides, social media posts or bonus content within a web page. Clips typically run for 15-30 seconds.

Can I post the videos on YouTube?

You can post the videos to the licensee’s YouTube channel and embed the videos on the licensee’s website. However, the privacy setting must be set to “unlisted”, so they cannot be viewed and shared by anyone with the link, or show up in search engine results.

Your Account

About Eyeillustrations

What is Eyeillustrations.com?

I create and license stock and custom eye illustrations and animations. Been doing it since 1998-ish.

Use my eye care artwork and animations in pharmaceutical marketing, legal cases, product marketing, websites and patient education materials. I have a huge stock library of medically and surgically accurate ophthalmic illustrations depicting subjects from eye anatomy & diseases to eye surgery. My eye animation library is ever-growing with a goal of one hundred animations.

 

Who else is using Eyeillustrations stock illustrations and videos?

Since 1998, I’ve worked with all the names. I don’t like name droppers, so I’m going to leave National Geographic, Bausch & Lomb, Johnson & Johnson, Allergan… and the hundreds of other client names out of it. Just know that every customer and client, from the every- day ham-n’-egger to Harvard Medical and Genentech get the same service and attention from me – friendly, timely, professional, full service until you are 100% satisfied, guaranteed. Just because they were PBS or Transitions didn’t mean they were exclusive to my best work and attention. 😉

How is Eyeillustrations related to Jirehdesign.com?

We’re the same! After 22 years, I’m trying out a different, more descriptive domain name… because Google says that’s a good thing 😉.  Jirehdesign remains online because of its authority in the industry but Eyeillustrations.com has all the newer art work… and animations!

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